Accessibility-First
Built for accessibility. Required by law.
"Manually evaluated against WCAG 2.2 A and AA on iOS and Android."
Spot Mobile
The all-new release
The standard for 311, reimagined.
We connect residents and field crews to the systems cities already run — through native mobile apps, a web portal, and an integration layer built for municipal infrastructure.
Powering 311 for cities since 2009 — from Boston and San Francisco to Chicago and Calgary. Now rebuilt from the ground up for what comes next.
2009
Serving cities since
3M+
App downloads
20M+
Reports submitted
20+
Languages supported
The integration layer
Modern mobile and web, on top of the systems you already trust.
Spot Cloud is the integration layer connecting the systems your city already relies on—CRM, GIS, asset management, and work order platforms. It absorbs the real-time demands of modern digital services—high-volume reads, intelligent routing, and field task dispatch—while shielding your backend from load and keeping it securely isolated from the public internet.
Most competitors require you to adopt their backend, or only work with one vendor's platform. We work with what you already have.
Access channels
Spot Mobile
iOS · Android
Web Portal
Residents · Staff
Open311
Public API
Cloud services
Spot Cloud
Sync · Workflow · AI
Your systems of record
Existing city systems
CRM · GIS · Asset Management · Work Orders
Works with ESRI · Salesforce · SAP · Motorola CSR · Verint · Creatio · PeopleGIS · POSSE · MAXIMO · Schneider · Microsoft Dynamics · Infor · Tririga
What's new
Six pillars of the all-new Spot Mobile.
Every Language, Every Resident
Your city's app, in your residents' language.
"Reach communities that never called your 311 hotline."
AI-Powered Reporting
Snap a photo or describe the issue. AI does the rest.
"Photo or description in, pre-filled report out."
Asset Tags
Scan any asset. Report the right issue. No app.
"Pre-located, pre-scoped reports — straight from the asset."
Platform-Native
Rebuilt native on every channel.
"SwiftUI + Liquid Glass on iOS. Compose + Material 3 on Android. No cross-platform shortcuts."
News+ Channel
Push news. Share resources. Help residents find it all.
"Communications, resources, and powerful search — inside the app they already have."
Spot Reporters
Every resident can report. In any language. On any device.
AI analyzes a photo, a description, or both — identifying the issue and pre-filling the form before the resident hits submit. Residents get real-time updates as their report moves through the city's workflow. The web portal mirrors the full app. Asset Tags let people report without installing anything.
- AI identifies the issue from a photo or description and pre-fills the form
- 20+ languages with automatic translation
- Tested with VoiceOver, TalkBack, and external keyboard navigation
- Asset Tags — scan a QR code, no app needed
- Web portal mirrors full app functionality
- News+ for city communications
Cities like Boston and Calgary are already live.
“Calling feels like complaining, reporting feels like helping.”
— Heather S., Boston
Spot Workers
One app for every department that works in the field.
Reports arrive pre-categorized by AI. Task assignment, status updates, photo documentation, and completion notes happen in real time. Supervisors get a web portal with faceted filtering, map and list views.
- AI-assisted triage — reports pre-categorized on arrival
- Real-time task assignment and status updates
- Faceted filtering by type, status, assignee, queue
- Photo documentation and completion notes
- Web portal for supervisors and desktop users
A public works team saw a 20% time-on-task improvement.
“Spot Workers has improved the efficiency of our operations tenfold.”
— Deputy Director, Public Works
Every team with field crews
One app for every department.
Already using Spot Workers in one department? Every team with field crews benefits.
Police
Officers handle thousands of complaints monthly, responding within an hour with photo documentation for the public.
Public Works
Crews go straight to the field. Over 20% time-on-task improvement. 1,500+ backlog cases cleared in 2 months.
Inspectors
Respond, cite, and schedule follow-ups from the field. No more returning to the office to log violations.
Transportation
Signals, road repairs, sign replacements — tracked from report through resolution with photo documentation.
Parking
Citations, complaints, and enforcement zones — all managed from mobile in real time.
Parks & Rec
Playground inspections, trail repairs, facility maintenance — same platform residents use to report.
20%+
Time-on-task improvement
1,500+
Cases cleared in 2 months
50%+
Reduction in avg days open
10×
Resolution speed uplift
WCAG compliance
The deadline moved. The requirement did not.
On April 20, 2026, DOJ extended the ADA Title II compliance dates by one year. The rule still requires cities to make their apps accessible. Spot Mobile's iOS and Android apps were manually evaluated against WCAG 2.2 A and AA, including VoiceOver, TalkBack, and external keyboard testing.
Cities 50,000+
April 26, 2027
Updated Title II deadline for large municipalities. The extension buys time, not exemption.
Cities under 50,000 · Special districts
April 26, 2028
Updated deadline for smaller municipalities and special districts. Get ahead of procurement cycles - cities like Brookline, MA are already running Spot Mobile.
Partners
We work with partners of every kind.
Platform vendors use Spot Mobile as their AI-powered mobile and web front end. Resellers bring Spot Mobile to the cities they already serve. Integrators connect it to whatever's already running.
Let's work together.
Short conversation, real answers. Tell us how you work with cities and we'll show you how Spot Mobile fits your business.
Start a partner conversationSince 2009
Over fifteen years of building for cities.
Connected Bits built Citizens Connect — the app WIRED called the future of 311 — back in 2009. Today, cities across North America run on our platform, from Boston and San Francisco to Brookline and Calgary.
Small team, long tenure, deep specialization. When you call us, you reach the people who built the product.
Ready to see what's new?
We'll walk you through the all-new Spot Mobile and how it integrates with the systems your city already runs.
Request a Demo